1. Information we receive
Information you provide. Our inquiry forms ask for your name, email address and message, and allow you to provide your company, country and telephone number. We also receive information you send by email or share during a telephone conversation. Your message may include your role, application requirements, technical questions or other business information.
Please provide only the information needed for your inquiry. Do not use a general website form to send payment details, identity documents or sensitive personal information. Contact us first if your inquiry requires a secure way to exchange information.
Information from website use. Our website and its hosting, security and analytics services may receive technical information such as your IP address, browser and device details, pages viewed, referring website and the date and time of a visit. Cookies and similar technologies may associate activity with a browser or device.
2. How information is used
We use inquiry and business contact information to respond to questions, discuss applications, provide requested information and manage related business communications. Website information helps us operate and protect the site, investigate errors and understand how visitors use its content.
Where we send marketing communications, these are subject to applicable consent requirements. You can ask us to stop sending marketing messages at any time by using an unsubscribe option provided in the message or contacting [email protected]. You may still receive non-marketing messages needed to respond to an inquiry or administer an existing transaction.
4. Service providers and other recipients
Website hosting, email, security, analytics and backup providers may process information as part of providing their services to Cestoil. Website backups may contain personal information held within the website. Backups are used for continuity and recovery.
Your contact details and relevant inquiry information may be shared with Cestoil personnel responsible for your region or application so they can respond. Independent distributors listed on this website are separate businesses. Information you send directly to them is handled under their own privacy practices. You can contact us about how your inquiry is directed.
Information may also be disclosed where required or permitted by applicable law, including to respond to a lawful request or address fraud, security incidents or legal claims.
5. Processing across borders
Cestoil is based in Canada and serves customers internationally. Information may be processed in Canada and in other countries where relevant personnel or service providers operate. It may be subject to the laws of those countries, including lawful access by courts or public authorities.
6. Retention and security
Retention depends on the purpose for which information was collected, the status of an inquiry or business relationship, applicable recordkeeping requirements and the need to resolve a dispute or maintain security. Backup copies follow the relevant backup and recovery arrangements and may remain after information is removed from an active system. Contact us for information about retention relating to your particular inquiry.
We use safeguards intended to protect personal information, including website security and backup measures. No website, email service or storage system can guarantee complete security.
7. Your questions and choices
You can contact us to ask what personal information we hold about you, request access or correction, or raise a concern about its use. Depending on applicable law, you may also be able to request deletion, object to or restrict particular processing, or withdraw consent. These requests can be subject to legal exceptions, recordkeeping duties and reasonable identity checks. Withdrawing consent may limit our ability to respond to a request or provide a related service.
If a concern remains unresolved, you can contact the Office of the Privacy Commissioner of Canada or another privacy authority relevant to your location and circumstances.
8. External websites and updates
Links to distributors, maps, social networks and other websites take you to services with their own privacy practices. Review their notices when using those services.
We may revise this notice as website functions or information practices change. The date above identifies the current version. Where additional notice or consent is required for a change, posting an updated policy alone does not replace that requirement.
Contact Cestoil
Please use “Privacy inquiry” in the subject line so your message can be directed appropriately.
Cestoil Chemical Inc.
1726 Baseline Rd
Courtice, ON L1E 2S8, Canada
[email protected]
+1 289 807 5007